Shipping policy

1. Shipping Coverage

We ship our thermos cups and ceramic cups to France only.

2. Order Processing

Orders are processed within 2 business days after payment confirmation. We’ll notify you if there’s any delay with your order.

3. Delivery Times

  • Standard delivery: 3-7 business days after order processing.
  • Delivery times may vary by location (remote areas may take longer) or due to postal service delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and order weight.

5. Tracking

Once your order ships, you’ll receive a tracking number via email. Use it to check your delivery status online.

6. Missing or Damaged Orders

  • Report missing orders within 3 days of the expected delivery date.
  • For damaged items, contact us within 3 days of delivery and provide photos of the item and packaging.
  • We’ll assist with replacements or refunds after verifying your claim.

7. Contact Us

For shipping-related questions or issues:
  • Address: 20 Rue de Bayard, Toulouse, Occitanie 76513
  • Phone: +33673760629
  • Email: support@ozclothingstore.com