Return policy
1. Eligibility
- Return thermos cups or ceramic cups within 14 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Customized products are non-returnable unless defective.
2. Return Process
- Email support@ozclothingstore.com with your order number and reason for return.
- Wait for our confirmation (within 2 business days) to receive return instructions.
- Ship the item to our address (below) with a tracking number.
3. Return Shipping
You are responsible for return shipping costs. Original shipping fees are non-refundable.
4. Refunds
- We process refunds within 7 business days of receiving your returned item.
- Refunds will be credited to your original payment method.
5. Defective or Damaged Items
- Report defective or damaged products within 3 days of delivery.
- Provide photos of the item and packaging for verification.
- We will offer a full refund or replacement, with no return shipping cost for you.
6. Contact Us
For return-related questions:
- Address: 20 Rue de Bayard, Toulouse, Occitanie 76513
- Phone: +33673760629
- Email: support@ozclothingstore.com